2022. April 04.
This job description is an outline of the position of Relief Pharmacist as it is currently perceived by Medicare Pharmacy Group.
|This job description is an outline of the position of Relief Pharmacist as it is currently perceived by Medicare Pharmacy Group. It is not meant to be definitive and may therefore be subject to change, in both emphasis and detail, to meet the changing needs of the business.
40 hours (Monday – Sunday); in line with business needs
Designated Area Pharmacy Manager
The successful candidates will be required to provide relief cover to MediCare Pharmacies in the Greater Belfast Area or North West Area.
The successful candidate will be a registered Pharmacist with an excellent knowledge of the Pharmacy environment and have one year’s post qualification experience. Customer care will be at the forefront of your concern with every patient being treated as an individual. Using your expert knowledge, you will assist our customers by recommending and promoting our range of health services.
To ensure the effective and efficient operation of MediCare Pharmacy to maximise dispensing and services, private services and OTC sales and profitability and to ensure all staff working within the Pharmacy comply with all statutory and/or professional obligations.
To undertake the role of Responsible Pharmacist as and when required. Always comply with professional regulatory requirements of the Pharmaceutical Society of Northern Ireland.
- Ensure that the SOPs are being adhered to; and any temporary amendments/reviews are undertaken and documented in compliance with RP regulations.
To ensure the dispensing process is carried out in accordance with the Code of Ethics of the Pharmaceutical Society of Northern Ireland at all times.
- Promote and deliver Professional Services (NHS and Private) were required to do so.
Maintain and develop good working relations with other primary health care professionals especially in local surgeries, Care homes etc.
- Ensure that the Controlled Drugs Register is maintained in accordance with the statutory requirement and that all Company procedures for controlled drugs handling within the Pharmacy are followed (including CDs and out-of-date pharmacy stocks of CDs)
Ensure all Company procedures for dealing with dispensing incidents, actions to be taken and documentation are completed in the timeframes as specified by Head Office.
- Ensure that all customer complaints are recorded and brought to the attention of the Pharmacy Manager.
Identify, share and implement best practice across the pharmacy to ensure that key professional initiatives are delivered to maximise sales and professional service.
- Ensure the correct management of stock within the dispensary and adhere to Company procedures for stock management and directives from Head Office.
Agree business priorities with the Pharmacy Manager with Area Pharmacy Manager as required
- Support the Pharmacy Manager in ensuring the product knowledge and customer service training of all staff is of the highest standard so that customers receive an excellent, professional and caring services all times.
- Identify and use learning opportunities to build the pharmacy teams capability.
All pharmacy staff are bound by rules of confidentiality. You must ensure confidentiality of all MediCare policies and statistics. This equally applies after termination of your employment with the MediCare Pharmacy Group for whatever reason.
Membership of, or eligible to be registered with the Pharmaceutical Society of Northern Ireland
Postgraduate qualification in Pharmacy
Proficient in Pharmacy computer systems and Microsoft applications.
An up-to-date knowledge of changes within Pharmacy;
Completion of any NICPLD/HSCB courses which are compulsory components for delivery service (e.g. PMR)
Previous active involvement in Pharmacy services initiatives such as Smoking Cessation, Minor Ailments and Medicines Use
Experience of multiple dispensing including MDS.
Previous experience within a busy retail environment.
Previous experience of Medicare's Standard Operating Procedures.
Understands their audience and adapts their style of communication to meet their needs
Is open and approachable, and encourages others to communicate openly
Communicates complex information in a way that is easy for others to understand and relate to
Provide excellent customer care for those requiring professional MediCare services.
Is aware of any issues at a local level which may affect the performance of the business and inform the Pharmacy Manager accordingly i.e. new contract applications or relocations.
Works well within the team and is committed to achieving team goals and targets.
When under pressure pulls together with other team members to deliver and asks for help when needed
Appreciates other disciplines and styles of working.
Delivering results and continuous improvement
Establishes relationships with customers and strengthens this through clarity and competence.
Is flexible and does ‘the right thing’ and spends time understanding and meeting customer needs.
Ensures an excellent level of customer service within their field of expertise and knowledge.
Acts with integrity and professionalism and positively promotes the organisation, its values, goals and decisions. Takes measures to continually develop self and others, sharing skills and knowledge.
Risk and Compliance Management:
Maintains a full and up to date knowledge of internal and external controls and regulatory and legislative requirements relative to business operations.
Health and Safety:
Maintain personal awareness of the MediCare Health and Safety Policy and conform to all regulations regarding safety practices.
Co-operates fully with the implementation of MediCare’s Health and Safety arrangements and reports any accidents/incidents, defects with work equipment or inadequate safety arrangements to the Pharmacy Manager.
Ensure that agreed safe systems of work are observed by all staff.
*MediCare Pharmacy Group is an Equal Opportunities Employer